Frequently Asked Questions
Frequently Asked Questions
Here you will find the faq.
When you have a question that is not listed below, please ask it in the form below and we will answer you as soon as possible!
Booking & Availability
How can I book Casa Los Narejos?
Booking your stay with us is easy. Visit our accommodation booking page to see available dates and prices, select your stay and follow the steps to request your reservation. You can review all booking conditions before confirming.
How can I check if my preferred dates are available?
You can check the latest available dates directly on our accommodation booking page. Availability is updated as we receive reservations, so we recommend checking your preferred dates before making plans.
Is there a minimum age for making a reservation?
The main guest making the reservation must be at least 21 years old and is responsible for the booking and everyone staying with them.
How many people can stay in the apartment?
Our apartment can accommodate up to six guests under our rental terms. There are two bedrooms with one double bed and two single beds, plus a comfortable sofa bed. For groups of five or six, please contact us before booking so we can confirm the sleeping arrangements. We also have a baby cot available.
When is my booking confirmed?
Your direct booking is contractually confirmed once we have confirmed it in writing or by email. Please keep our confirmation with your travel documents.
Can I change my reservation dates?
Plans can change. If you would like to adjust your dates, please contact us as soon as possible with your booking details and preferred new dates. We will check what is possible, subject to availability and your booking conditions.
Can I book through Booking.com or another platform?
You may also find Casa Los Narejos on Booking.com or other booking platforms. If you book through one of these providers, please check its payment arrangements and booking conditions, as they may differ from booking directly with us.
Do you offer winter stays or longer bookings?
Looking for a winter escape or a longer stay in sunny Murcia? We also welcome enquiries for extended stays. Tell us your preferred dates and duration, and we will be happy to provide a quotation based on availability.
Are pets allowed?
To keep our apartment comfortable for everyone and in line with our house rules, pets are not permitted.
Can I let friends or other people use my reservation?
Your reservation is for your registered party only. Subletting or allowing other people to use the apartment instead is not permitted. Please also respect the maximum occupancy and all booking conditions.
Prices, Payments & Cancellation
Where can I find the rental price?
Our rates depend on your travel dates, length of stay and booking details. You can see the applicable rental price and any additional costs during the booking process; we also confirm these in your reservation details.
Are cleaning fees, a deposit or tourist tax included?
We show any additional amounts in your booking breakdown and confirmation. Depending on your reservation, these may include cleaning fees, a security deposit or tourist tax. Please review the complete breakdown before making payment.
When do I have to pay for a direct booking?
For direct bookings, our rental terms require an initial payment of 50% within 14 days of making the reservation. The remaining balance is due no later than 14 days before arrival.
What if I book less than 14 days before arrival?
Booking within 14 days of arrival? For direct bookings made at short notice, the full amount is payable when you book.
What happens if I miss a payment deadline?
If a payment deadline is missed, we may cancel the reservation in accordance with our rental terms. If you expect a payment problem, please get in touch before the due date so we can discuss your situation.
Is a security deposit required?
Yes, we require a security deposit. The amount depends on the length of your stay and the number of guests, and is confirmed when you book. You may be able to pay it in advance or provide it through a temporary credit-card pre-authorisation.
When is the security deposit returned?
After check-out, we review any damage or outstanding charges in accordance with our rental terms. We return the remaining deposit balance within a reasonable period once the final settlement is complete.
What is the cancellation policy for direct bookings?
If you need to cancel a direct booking, please tell us in writing or by email. Our published cancellation charges are: more than 3 months before arrival, 15%; from 3 to 2 months, 50%; from 2 to 1 month, 75%; from 1 month to 1 day, 90%; and on the arrival day or for a no-show, 100%. Please check our full rental terms and your booking confirmation for the conditions that apply to your stay.
Is there a cooling-off period after confirmation?
Please take a moment to review our rental terms before booking. Under those terms, there is no right of withdrawal once your reservation has been confirmed.
Will I get a refund if I arrive late or leave early?
If you arrive later than planned or leave before your booked departure date, our rental terms do not provide a refund for the unused part of your stay.
Arrival & Check-in
What is the address of Casa Los Narejos?
You will find us at Casa Los Narejos, Calle Praga 1, Apartment 52, 30739 San Javier, Murcia, Spain. If you are arriving by car, please follow our arrival instructions and go to the Calle Praga entrance first, rather than driving straight to the underground garage.
Where should I go when I first arrive by car?
When arriving by car, please head first to the pedestrian entrance on Calle Praga. You can stop in the nearby on-street parking area while you collect the remote needed to enter our underground parking garage.
What time is check-in?
Your confirmed check-in time is included in your reservation confirmation. Please check it before setting off, and let us know in advance if your expected arrival time changes.
Where can I find the walking route to apartment 52?
We have prepared an illustrated walking route from the pedestrian entrance on Calle Praga directly to apartment 52. You can find it on our Arrival & Parking page.
How do I collect the keys and garage access remote?
Our keyholder will meet you to hand over your apartment keys and the garage access remote. Please collect the remote before driving to the underground garage entrance.
What if my flight is delayed or I arrive later than expected?
If your flight is delayed or your plans change, please contact us as soon as you can. We will help clarify the arrival arrangements. Your confirmed check-in arrangements remain in place unless we agree otherwise.
Why do I have to complete pre-check-in?
To comply with Spanish accommodation registration requirements, we need to collect and report guest information. Please use your reservation link to complete pre-check-in for every person staying with us.
Do all guests need to provide their details?
Yes. Please complete the requested pre-check-in information for everyone staying in our apartment, including children where applicable. You can access the form using the link provided with your reservation.
Where can I find my reservation details?
You can find your reservation details using the link in our booking confirmation or by visiting the Your Booking page on our website.
Parking & Airport Directions
Is there private parking?
Yes! Your stay includes use of our designated underground parking space, number 52. It is reserved for your use during your booking.
Can I park in another space if it is empty?
Please park in space 52 only, even if another space appears empty. All other spaces belong to other residents of the complex.
Where is the underground garage entrance?
Our underground garage entrance is on Calle Luxemburgo. It is separate from the pedestrian entrance on Calle Praga. Please collect your garage remote first so you can enter when you arrive.
How do I find parking space 52 inside the garage?
We have included an illustrated driving route on our Arrival & Parking page to help you find our designated underground parking space, number 52.
How do I get from the garage to the apartment?
From parking space 52, use the door directly opposite the space. Take the stairs or lift to the ground floor, then turn left to reach our apartment, number 52.
What are the GPS coordinates for the first arrival point?
For your first arrival, navigate to our pedestrian entrance on Calle Praga at approximately 37.761985, -0.848284. This is where we recommend starting if you are arriving by car.
What are the GPS coordinates for the garage entrance?
The vehicle entrance to our underground garage is on Calle Luxemburgo, at approximately 37.761872, -0.847551. Please collect the garage remote before heading there.
Which airports are closest to Casa Los Narejos?
You can reach Casa Los Narejos from both Región de Murcia International Airport (RMU) and Alicante–Elche Airport (ALC). Murcia Airport is generally the shorter drive, although travel times depend on traffic and your route.
How long is the drive from the airports?
As a helpful guide, allow around 30 minutes to drive from Murcia Airport or approximately one hour from Alicante Airport. Actual journey times will depend on traffic and road conditions.
Where can I find driving directions from the airport?
We have put together an Airport Directions page with guidance for travelling to Casa Los Narejos from Murcia and Alicante airports. You will find it under Guest Info in our main menu.
The Apartment & Facilities
How many bedrooms does the apartment have?
Our apartment has two comfortable bedrooms: a master bedroom with a generous 180 × 210 cm double bed, and a second bedroom with two 90 × 200 cm single beds.
How many bathrooms are there?
You will have two bathrooms, including an en-suite bathroom off the master bedroom. Both are fitted with a walk-in shower, washbasin and toilet, making mornings easy for everyone.
Is the apartment on the ground floor?
Yes, our apartment is on the ground floor and has step-free access. If you have particular mobility or accessibility requirements, please contact us before booking so we can confirm the relevant features and measurements.
Is the apartment wheelchair accessible?
Our apartment is on the ground floor and offers step-free access. However, this does not necessarily mean that every doorway, bathroom or shared facility will meet your individual wheelchair-access requirements. Please contact us with your needs before booking, and we will help you check the relevant details.
Is there a fully equipped kitchen?
Absolutely. Our kitchen is equipped for comfortable self-catering, with an induction hob, oven, microwave, dishwasher, fridge-freezer, cookware, tableware and cutlery.
Is Wi-Fi available?
Yes. We provide fast Wi-Fi in the apartment, and you will receive the connection details for your stay.
Is there a television?
Yes. You can relax in our living room with a 55-inch OLED television.
Does the apartment have air conditioning?
Yes. Our apartment is equipped with air conditioning for a comfortable stay.
Does the apartment have private outdoor space?
Yes. Enjoy our south-facing private garden with a furnished terrace, outdoor dining table and sun loungers. There is also a separate private courtyard terrace, giving you another lovely place to unwind.
Is there outdoor seating?
Yes. Our private garden has a dining table for six and two sun loungers. You can also relax in the lounge seating on our private courtyard terrace.
Is there a swimming pool?
Yes. You can enjoy the shared swimming pool in our residential complex. Pool access is subject to the community rules and any seasonal or operational restrictions.
Is there a hot tub or jacuzzi?
Our residential complex also has a shared hot tub. Access may be affected by community arrangements or maintenance, so please contact us before booking if use of the hot tub is particularly important to you.
Can I see the apartment before booking?
Of course! Explore our apartment through the photographs and 360° virtual tour on our website. You can find these from The Apartment menu and get a feel for your stay before booking.
Is there drinkable water available?
The cold-water connection in the kitchen is equipped with a water filter, ensuring the water is filtered in accordance with NSF/ANSI 42 standards. While the rest of the water is also perfectly safe to drink, it may have a slight taste of chlorine. You can find more information regarding drinking water on the Aqualia website.
During Your Stay & House Rules
How far is the beach?
The beautiful beaches of the Mar Menor are approximately 1 km from our apartment, perfect for enjoying the coast during your stay.
Is the town centre nearby?
Yes. From our apartment, Los Alcázares town centre and the waterfront promenade are within easy reach. Exact journey times depend on where you are heading and how you travel.
Are there golf courses nearby?
Absolutely. The Murcia region offers excellent golf opportunities, with courses such as Roda Golf and La Torre Golf. Take a look at our Golf page for inspiration.
What can we do in the surrounding area?
There is plenty to enjoy around Casa Los Narejos: explore the Mar Menor beaches, stroll along the Los Alcázares promenade, discover local restaurants, play golf or take a day trip to Murcia city or Cartagena. Visit our Murcia page for more ideas.
Are there quiet hours or community rules?
We want everyone to enjoy a relaxing stay. Please respect our residential complex’s community rules, including noise restrictions and guidance for shared areas, rubbish disposal, parking and the swimming pool. We will provide any relevant instructions for your stay.
Can we invite extra visitors to stay overnight?
Our apartment has a maximum occupancy of six guests. Please keep to the guest numbers and conditions of your reservation, and contact us before making any arrangements for unregistered overnight visitors.
What should I do if I accidentally damage something?
Accidents can happen. If something is damaged, please let us know promptly and explain what happened. Our rental terms set out guests’ responsibility for damage to the apartment, its contents and shared areas.
What should I do if something stops working?
If something is not working as it should, please contact us promptly with a short description and, if useful, a photo. We will help assess the problem and arrange assistance where possible. Shared facilities may occasionally be unavailable due to maintenance or other circumstances.
What should I do in an emergency?
In Spain, call 112 for an urgent medical, fire or police emergency. For non-emergency issues with our apartment, please contact us directly.
Where should I dispose of rubbish?
Please use the designated waste-disposal facilities and follow the recycling or collection instructions we provide during your stay. Our residential complex’s community rules also apply.
Can I produce photo or film material?
It is not permitted to produce professional photo or video material in or around the apartment or the complex without written permission.
Check-out & Departure
What time is check-out?
Your booking confirmation includes your check-out time. Please plan your departure around it, and contact us in advance if you would like to discuss a different arrangement.
Where should I leave the apartment keys and garage remote?
Our keyholder will meet you for check-out and collect your apartment keys and garage remote.
Can I leave my car in parking space 52 after check-out?
Our parking space 52 is included for the duration of your booked stay. Please move your car out by your agreed check-out time unless we have arranged an extension with you.
What if I leave something behind?
Left something behind? Please contact us as soon as possible with a description of the item and your reservation details. We will check whether it has been found.
Contact, Legal & Privacy
How can I contact Casa Los Narejos?
We are happy to help with questions about your stay. You can reach us through the contact form on our website or, if you have already booked, through the contact details provided with your reservation.
Can I contact you by WhatsApp when arriving?
Yes. If you need help finding our apartment or underground parking when you arrive, our Arrival & Parking page includes a WhatsApp contact option.
Where can I read the rental terms?
Our Rental Terms page explains how direct reservations, payments, cancellations, security deposits, guest responsibilities and community rules work. Your booking confirmation contains the details specific to your stay.
Where can I find the website disclaimer?
You can read our website Disclaimer to learn how information on this site is provided and how we handle links to third-party websites and booking services.
How are my personal details handled?
We take your privacy seriously. We handle booking and contact information according to our Privacy Policy and applicable data-protection requirements. We also collect pre-check-in information to meet accommodation registration obligations.
Which law applies to the rental agreement?
Our rental terms specify that Spanish law applies to our rental agreement, subject to any mandatory legal requirements. Our website Disclaimer separately explains the terms for using this website.